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1. How can I find a certain product in the online store?
In order to find a product, please use the SEARCH option found in the upper corner of the web page. Fill in the request and if the information is in the site, a list with the compatible results will be displayed.
2. What if I want the delivery of my order to be made at another address that the one specified in my client account?
During the order process, you will have the option to fill a new delivery address, unchecking My delivery and billing addresses are the same.
3. How can I exchange or return a product bought online?
You have maximum 30 day counting from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. You can exchange the product with one of different size or colour, or you can ask for a refund (the products must be in perfect condition and must have the original labels). You can send the product on the address: Sofiaman Impex SRL, 341 Stefan cel Mare street, 615200 Tg Neamt, Neamt county, Romania.
4.When will I get my refund?
The refunding will be made in maximum 14 calendar days from the moment of receiving of the goods, through bank transfer. We do not accept sending of the products with cash on delivery.
5. The sent order is incorrect or deteriorated. What should I do?
If you receive a product with defects or a different product from the one you ordered, we will refund the equivalent of the product value and the cost of the transportation, as soon as we receive the product back in our warehouse and verify its condition.
6. I wish to buy products out of stock. What should I do?
For more information about product availability, please contact us using the contact form from the website.
7. I wish to receive additional information that can not be found on the website. What should I do?
In this case, please contact us at the email address specified in the website or calling Customer Support: 0040.747.089.458.
8. I forgot the account password. What should I do?
If you don’t remember your account password, please use Password Recovery, available in My Account.
9. What should I do if I want to modify data from my account?
To modify the data from your account, please log into your account and tap into Edit your account information.
10. Do I need an account to place an order?
It is not necessary to create a client account in order to shop on this website.
11. Can I modify an already placed order?
If you wish to modify an existent order, please contact us by email or using the contact form. Please specify the order ID found in the Order status section.
12. Can I found information about previous orders?
You can check the Order History from My Account.
13. How I use a promotional code/voucher on the website?
If you have a promotional code or voucher you can use it in the moment you wish to place an order in the section “Apply Coupon”.
14. Which are the delivery options?
We work with DHL for shipping your orders around the world. More information about deliveries and returns you can find in Delivery and returns section.
15. How do I cancel my order?
You can cancel your order by email or contacting Customer Support.
16. I can’t find the right size. What should I do?
If you can’t find your size available, please call us or send us an email, and we will answer you as soon as possible.
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